Terms and Conditions
* The club shall be known as CrossFit HX5. Management reserve the right to change rules, terms and conditions of the club
without prior notice. It is advised to check back periodically for any changes/ additions to the terms and conditions.
* Management reserve the right to change fees and payments for the good and benefit of the club.
* Membership cards/Key cards remain the property of the club and all members will be required to show cards on each and every visit.
* Members will conduct themselves in a well-mannered fashion at all times.
* Members who appear intoxicated will be refused entry.
* The management reserve the right to refuse entry at all times and to terminate memberships with immediate effect.
* Members expelled will forfeit all privileges of membership.
* Any complaints unresolved at the time of incident will be referred to and dealt with by the manager.
* The club shall be entitled to make alterations, carry out repairs or maintenance without prior notice, though the course, every consideration will be made to minimise inconvenience.
* The club shall not be responsible for the personal belongings of the members or visitors.
* Additional charges of up to £25 may be incurred for any unpaid fees.
* £50 charge for unauthorised cancellations.
* No refunds for non-usage of clubs facilities.
* The club reserves the right to amend the terms & conditions from time to time.
* Members can only cancel/suspend their membership once their initial commitment has passed.
Members must be a named account holder of the account to be debited and be the only person required to authorise debits, unless the account holder is present and offers their signature to authorise membership.
A member or visitor engaging in the club activities or making use of its facilities are responsible for ensuring that he or she is properly equipped and that his or her state of health and physical condition are such as not to involve any risk to him or herself or any other person making use of the club. It is hereby understood and agreed the club accepts no responsibility for accident, injury, illness, loss or misadventure caused to or suffered by members or guests on the club premises howsoever caused. Only to the extent caused by the wilful default or negligence of the club, its servants or agents. Members are responsible for their own insurance in respect of injuries suffered, loss or damage to equipment.
1.1 PRE-EXERCISE MEDICAL SCREENING
1. Do you have a history of heart problems?
2. Do you have a history of lung problems?
3. Have you had chest pains or tightness in the chest?
4. Do you suffer from exercise induced asthma or other respiratory problems?
5. Do you suffer from headaches/fainting/ dizziness?
6. Do you have pain/limited movement in any joint that could be made worse by a change in your physical activity?
7. Do you have diabetes?
8. Do you have epilepsy?
9. Have you had a recent operation/chronic illness/injury?
10. Are you pregnant / post natal?
11. Do you know of any other reason why you should not do physical activity?
12. Is there a history of heart problems in your family?
13. Do you have high blood pressure?
14. Do you have a back problem that could be made worse by a change in your physical activity?
15. Do you smoke?
16. Are you currently taking any medication?
1. Does your child have bone or a joint problem which could be made worse by physical activity?
2. Does your child suffer from asthma that adversely affects him or her during physical exercise?
3. Do you know of any other reason why your child should not participate in or should take extra care when engaging in physical activity?
If you have answered yes to any questions 1-11, we strongly recommend that you obtain your doctor\'s consent prior to exercise, and undertake an induction programme prior to using the facilities. If you have answered yes to questions 12-16, you are advised to limit your activities to a moderate intensity, and undertake an induction programme prior to using the facilities.
To ensure maximum physical fitness to you and to increase your safety within the fitness club, we strongly recommend that you undertake the supervised induction whatever your physical condition.
* I am aware of and understand the potential risks associated with physical exercise and I am voluntarily partaking in these activities with a knowledge thereof.
* I have had the opportunity to ask questions regarding activities, use of equipment, other related activities and to have the benefit of an induction programme. Any questions I have asked have been answered to my satisfaction.
* The questionnaire attached hereto has been completed to the best of my knowledge and belief.
* I understand that if there is a change in my condition at all, I must inform the Club Management in order that my training can be re-assessed.
* Without prejudice to the above, CrossFit HX5 accepts no liability for loss or damage of whatsoever nature and howsoever arising caused to me or suffered by me whilst on the premises, UNLESS such loss or liability is caused by the negligent act of the Club.
I understand that ALL membership fees are non-refundable. I acknowledge membership is for an initial period of 3 months from date of joining; thereafter it is continuous and expires only on cancellation. I accept that I must give a full calendar month notice of cancellation. All members who wish to cancel their membership must do so in writing. Failure to do so will result in the claiming of another direct debit payment.
I have read, understand and accept the rules, terms and conditions laid down by the club and agree to abide by them. I understand that the club may from time to time make changes to the club without prior notice.
Everything you need to get you started.
2.0 OPENING TIMES
Weekdays 6.00am – 8.00pm, Saturday 10.00am- 12.00am, Sunday- Closed, Bank Holidays- Closed (Unless stated).
Last admittance 45 minutes before closing time.
3.0 MEMBERSHIP COMMITMENT
There is an initial commitment of just 3 months. Thereafter, you can cancel your annual membership at the club by giving one full months’ notice in writing to the club, you must sign relevant documents to activate your intention to cancel and full settlement of your obligations being the sum paid in advance or the monthly instalments payable up to the end of the notice period. All members will be issued with a receipt which must be kept as proof of cancellation. Please note 30 days notice must be given prior to final payment to allow for administration processing. Failure to do so may incur a further payment.
4.0 PAY AND PLAY MEMBERSHIPS
There is an membership fee of £10. Pay and Play members can purchase credits for their account. All classes and credits are charged seperately (see class prices). Monies are non refundable.
5.0 CAN I BRING A GUEST?
Yes. Usually a fee is charged. Please check at reception for current prices and offers. Should your adult guest choose to join the club that day, the guest fee will be set against their joining fee. You are responsible for the conduct of your guest during their visit. A member can introduce four guests at any one visit.
6.0 CAN I PUT MY MEMBERSHIP ‘ON HOLD’?
Yes. Memberships are continuous but can be suspended by giving 10 days notification. There is a minimum of two months suspension period with no maximum limit with a monthly charge of just £5 payable by Cash, Cheque, and Card. This facility is only available after the initial commitment has passed. Only when the member has been on suspension for two months or more can cancellations be processed and a full calendar months’ notice in writing still applies as per our cancellation terms & conditions.
7.0 PERSONAL TRAINING/MONTHLY CONSULTATIONS
The client is asked to pay special attention to the provisions related to liability and cancellations - this does not affect your statutory rights.
9.1 WHAT ARE THE COMPANY OBLIGATIONS?
The Personal Trainer will plan, design and implement a comprehensive program that will take into account the clients personal goals, and fitness levels. The club will provide coaching, supervision, advice and support relevant to the client in order to achieve their results. Personal details including medical history will remain strictly private and confidential.
9.2 WHAT ARE THE CLIENTS OBLIGATIONS?
The client understands that in order to achieve the results; the program designed by the company must be followed, under no circumstances should the client deviate from the program. Failure to comply will result in the client not achieving the results they seek. The client is required to arrive on time for each training session so that a full session can be achieved on each visit. The client is required to wear the appropriate footwear and clothing. Footwear should be comfortable and provide the correct support.
9.4 PERSONAL TRAINING PAY AS YOU GO SINGLE SESSIONS
The club understands that clients may wish to have more flexibilitiy when it comes to personal training. Therefore we also offer 'pay as you go' personal training sessions. These can be purchased in blocks of 5 or 10.
9.4.1 WHAT IF I NEED TO CANCEL A PAY AS YOU GO PERSONAL TRAINING SESSION?
The club understands that on occasion clients may not be able to attend their personal training session. As a gesture of good will the club will allow a cancellation of and including 5% of a year’s average amount of sessions booked free of charge providing twenty four hours’ notice or more is given. Cancellations in excess of 5% or cancellations where less than twenty four  hours’ notice is given will incur the full fee. Please see the pro rata table below for more details:
Number Of Paid Sessions Per Week
Allowance Per Year
There are no limits placed on re-arranging sessions providing a place is available for the session to take place. Clients must re-arrange their sessions to take place within three  days of the original session and twenty four  hours’ notice must be given prior to re arranging.
9.4.1 REFUND POLICY
Once payment is made monies are non-refundable. This is a comprehensible clause whereby under no circumstances will any refund be given. In extreme circumstances individuals will be able to appeal to the board of directors for considerations. If a client is unable to continue training due to medical reasons, as a gesture of good will, the company will allow the client to select an able person to redeem the sessions on a clients behalf.
One voucher per person. Printed vouchers display expiration dates. Vouchers may only be redeemed during the dates shown. Vouchers must be mentioned when booking. Twenty four hours notice must be given for all voucher bookings.
10.1 GIFT VOUCHERS
Gift vouchers can be purchased at any time and are redeemable within three months of purchase. If a gift voucher is not redeemed within three months it will be deemed void and no refund will be given. It is the sole responsibility of the purchaser or receiver to redeem each voucher, not the company. Gift vouchers and offers can be removed or changed by the company and on the website at any time.
CrossFit HX5 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
CrossFit HX5 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
If you access and use this Web site (the "Site"), you accept and agree to be bound by and comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.
All products and services of CROSSFIT HX5 and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.
Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.
No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.
Links from or to web sites outside the Site are meant for convenience only. CROSSFIT HX5 does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and CROSSFIT HX5 will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and CROSSFIT HX5 is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
All Credit Cards will be processed in GBP at the time of payment. CROSSFIT HX5 is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.
Thanks for your co-operation.